Terms of service

Website Name: Celestial Guild

Website URL: https://www.au-celestialguild.com/

Customer Service Email: contact@au-celestialguild.com

Last updated: 22 October 2026

GENERAL TERMS AND CONDITIONS

By accessing and placing an order with Celestial Guild, you confirm that you agree to and are bound by the General Terms and Conditions outlined below.

These terms apply to the entire website and to any email or other form of communication between you and Celestial Guild.

Your rights under the Australian Consumer Law: Nothing in these General Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded, restricted or modified. If anything in these terms is inconsistent with those rights, those rights prevail, and every limitation of liability in these terms applies only to the extent permitted by law.

Subject to the paragraph above, Celestial Guild shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of data or profits, arising from the use of, or inability to use, materials or services available through this website. This does not limit your right under the Australian Consumer Law to compensation for any loss or damage that was reasonably foreseeable, including indirect or consequential loss, resulting from a failure to comply with a consumer guarantee.

If your use of materials from this website results in the need for maintenance, repair, or correction of your equipment or data, you are responsible for the associated costs, except to the extent the need is caused by our negligence, our breach of these terms or a failure to comply with a consumer guarantee under the Australian Consumer Law.

Subject to your rights under the Australian Consumer Law, Celestial Guild is not responsible for outcomes that may occur from improper use of our resources or services.

We may change prices, products, services, and applicable policies from time to time, subject to applicable law. Any change applies only to orders placed after the change takes effect; orders you have already placed are governed by the prices and terms that applied when you placed them. All prices on our website are in Australian dollars (AUD).

LICENCE

Celestial Guild grants you a revocable, non-exclusive, non-transferable, limited licence to access and use the website strictly in accordance with these General Terms and Conditions.

These General Terms and Conditions constitute an agreement between you and Celestial Guild ("Celestial Guild", "us", "we", or "our"), the provider of the Celestial Guild website and the services accessible through it, collectively referred to as the "Service."

You agree to be bound by these General Terms and Conditions.

If you do not agree to these General Terms and Conditions, you should not use the Celestial Guild Service.

In these General Terms and Conditions, "you" refers to you as an individual or, where applicable, the entity you represent.

If you breach these General Terms and Conditions, we may, acting reasonably and where permitted by applicable law, suspend or cancel your account or restrict access to the Service. This does not affect your rights under the Australian Consumer Law in relation to goods you have already purchased from us.

DEFINITIONS AND KEY TERMS

To help explain these General Terms and Conditions as clearly as possible, the following terms have the meanings described below:

Australian Consumer Law: Schedule 2 to the Competition and Consumer Act 2010 (Cth), as applied in each state and territory of Australia.

Cookie: A small amount of data generated by a website and stored by your web browser. Cookies may be used to identify your browser, provide analytics, and remember information about you, such as your language preferences or login information.

Company: When these General Terms and Conditions mention "Company," "we," "us," or "our," they refer to Celestial Guild.

Customer: A person who visits our website, creates an account, contacts us, purchases products, or attempts to purchase products through Celestial Guild.

Device: Any internet-connected device, such as a phone, tablet, computer, or other device that can be used to visit Celestial Guild and access the Service.

Service: Refers to the services provided by Celestial Guild through our website and related platforms.

Third-Party Service: Refers to third-party providers, advertisers, promotional and marketing partners, payment providers, technology providers, or others whose products, services, or content may be made available through or in connection with our Service.

Website: Celestial Guild's website, accessible at:

https://www.au-celestialguild.com/

You: A person or entity accessing, browsing, registering with, purchasing from, or otherwise using the Celestial Guild Service.

RESTRICTIONS

You agree that you will not, and will not permit others to:

License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the website or make the platform available to third parties except as expressly permitted by us.
Modify, create derivative works of, disassemble, decrypt, reverse compile, reverse engineer, or otherwise attempt to derive the source code of any part of the website, except where such restrictions are prohibited by applicable law.
Remove, alter, or obscure any proprietary notice, including copyright, trademark, or other intellectual-property notices belonging to Celestial Guild or its affiliates, partners, suppliers, service providers, or licensors.

RETURN AND REFUND POLICY

Thank you for shopping at Celestial Guild.

We appreciate your business and want to provide a satisfactory experience while you browse, evaluate, and purchase our products.

Terms and conditions apply to transactions made through Celestial Guild. By placing an order or making a purchase through Celestial Guild, you also agree to our applicable Return & Refund Policy and acknowledge our Privacy Policy.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Our 30-day change-of-mind returns are a voluntary store policy. They are offered in addition to, and do not limit, your rights under the Australian Consumer Law.

If, for any reason, you experience an issue with a product or service we provide, please contact us at:

contact@au-celestialguild.com

We will review your request in accordance with our applicable Return & Refund Policy and your rights under the Australian Consumer Law.

YOUR SUGGESTIONS

Any feedback, comments, ideas, improvements, recommendations, or suggestions (collectively, "Suggestions") that you voluntarily provide to Celestial Guild regarding the website, products, or Service may be used by Celestial Guild to improve or develop its products and services.

To the extent permitted by applicable law, you grant Celestial Guild a non-exclusive, worldwide, royalty-free right to use, reproduce, modify, publish, and incorporate such Suggestions into our products, services, marketing, or operations without an obligation to compensate you.

Nothing in this section transfers ownership of your personal information or content beyond the rights reasonably necessary to use the Suggestions you voluntarily provide.

YOUR CONSENT

By using our website, registering an account, or making a purchase, you acknowledge that you have read and understood these General Terms and Conditions and agree to be bound by them.

Where consent is legally required for a specific activity, such as receiving marketing emails from us, we will request that consent separately.

LINKS TO OTHER WEBSITES

These General Terms and Conditions apply only to our Service.

The Service may contain links to third-party websites that are not operated or controlled by Celestial Guild.

We are not responsible for the content, accuracy, availability, privacy practices, security, or opinions expressed on third-party websites.

When you use a link to leave our Service and visit another website, these General Terms and Conditions no longer govern your activity on that third-party website.

Your browsing and interaction with third-party websites are subject to their own terms, privacy policies, and practices.

Third parties may use their own cookies or similar technologies to collect information about you.

COOKIES

Celestial Guild uses cookies and similar technologies to support website functionality, preferences, analytics, security, and other features.

A Cookie is a small piece of data stored on your computer or mobile device by your web browser.

Some cookies are necessary for certain website features to function correctly, while others may be used to improve performance, remember preferences, or provide analytics.

Without certain cookies, some functionality may become unavailable or may not work properly.

Most web browsers allow you to disable or restrict cookies through your browser settings.

However, disabling certain cookies may affect your ability to access or use some portions of our website.

For additional information regarding how we use cookies and personal information, please review our Privacy Policy.

CHANGES TO OUR GENERAL TERMS AND CONDITIONS

Celestial Guild may modify, suspend, restrict, or discontinue the Service or certain features of the Service where reasonably necessary and subject to applicable law.

You may stop using the Service at any time.

If Celestial Guild, acting reasonably, disables or suspends access to your account in accordance with these General Terms and Conditions, you may temporarily or permanently lose access to your account details or materials associated with your account.

If we make changes to these General Terms and Conditions, we will post the updated version on this page and update the "Last updated" date.

Where required by applicable law, we will provide additional notice before material changes become effective.

Updated General Terms and Conditions apply only from the date they become effective and do not apply to orders placed before that date, which remain governed by the terms in effect when the order was placed. Your continued use of the Service after updated General Terms and Conditions become effective may constitute acceptance of the revised terms where permitted by applicable law. No change will limit your rights under the Australian Consumer Law.

MODIFICATIONS TO OUR WEBSITE

Celestial Guild reserves the right to modify, update, suspend, restrict, or discontinue, temporarily or permanently, the website or any Service connected to it.

Where required by applicable law, appropriate notice may be provided.

We shall not be liable for modifications, suspension, or discontinuation of the website except where liability cannot lawfully be excluded. This does not affect orders you have already placed or your rights under the Australian Consumer Law.

UPDATES TO OUR WEBSITE

Celestial Guild may periodically provide enhancements or improvements to website features or functionality.

These may include patches, bug fixes, updates, upgrades, or other modifications ("Updates").

Updates may modify, replace, improve, or remove certain features or functionality.

Unless otherwise required by applicable law or expressly agreed by us, Celestial Guild is not obligated to provide any specific Update or to continue providing any particular website feature indefinitely.

All Updates are considered part of the website and are subject to these General Terms and Conditions.

THIRD-PARTY SERVICES

We may display, include, integrate, or make available third-party content, data, information, applications, products, or services, or provide links to third-party websites and services ("Third-Party Services").

You acknowledge that Celestial Guild does not control Third-Party Services and is not responsible for their availability, accuracy, completeness, timeliness, copyright compliance, legality, security, privacy practices, quality, or other aspects.

Third-Party Services and links are provided for convenience or to support functionality of the Service.

Your access to and use of Third-Party Services is subject to the applicable third party's own terms, conditions, and privacy policies.

To the extent permitted by applicable law, Celestial Guild assumes no liability for loss or damage arising solely from your independent use of Third-Party Services. This does not limit your rights under the Australian Consumer Law in relation to goods or services we supply to you.

TERM AND TERMINATION

These General Terms and Conditions remain in effect while you access or use the Celestial Guild Service unless terminated in accordance with these terms.

You may stop using the Service at any time.

Celestial Guild may, acting reasonably and where permitted by applicable law, suspend or terminate access to the Service if you breach these General Terms and Conditions, engage in fraudulent or abusive activity, create security risks, or otherwise misuse the Service.

Termination does not affect any rights, obligations, payment obligations, liabilities, or provisions that by their nature should survive termination, including your rights under the Australian Consumer Law in relation to goods you have purchased from us.

GOVERNING LAW AND DISPUTES

These General Terms and Conditions are governed by the laws in force in Australia, including the laws of the state or territory in which you live. You may bring a claim in any court or tribunal in Australia that has jurisdiction, including a court or tribunal in your state or territory.

If you have a concern, we encourage you to contact us first so we can try to resolve it. You may also contact the Australian Competition and Consumer Commission (ACCC, www.accc.gov.au) or the consumer protection agency in your state or territory (for example, NSW Fair Trading or Consumer Affairs Victoria) at any time.

If you have a question about a payment, you can contact your card issuer or bank at any time, including to ask about a chargeback. Complaints about a bank or card issuer can be made to the Australian Financial Complaints Authority (AFCA, www.afca.org.au).

Nothing in this section limits your rights under the Australian Consumer Law.