Shipping Policy

Shipping Policy

Last updated: 22 October 2026

Free delivery across Australia on every order

Shipping is free on every order and every product at Celestial Guild — there is no minimum spend and no shipping charge is added at checkout.

We currently deliver to addresses in Australia only.

Processing and delivery times

  • Processing: in-stock orders are prepared and dispatched within 1–2 business days.
  • Delivery: once dispatched, delivery usually takes 3–5 business days.
  • Business days are Monday to Friday, excluding Australian public holidays. Orders placed on the weekend or on a public holiday are processed on the next business day.

These times are estimates, not guarantees. Carrier delays can occasionally happen, especially around new releases and the holiday season.

Pre-orders

Pre-order products are clearly marked, and each product page shows its ship date. Your pre-order is dispatched on that date. You can cancel a pre-order for a full refund at any time before it is dispatched. If your order contains both pre-order and in-stock items, we may wait and send everything together unless you ask us to split it — just email us.

Tracking your order

When your order is dispatched you will receive an email with your tracking number and the carrier's name. You can follow your parcel on our Track your order page.

Packaging

Sealed products are packed in protective packaging to help prevent dents, bends and corner damage in transit. Graded slabs are sleeved and padded.

Delivery problems

  • Delayed parcel: if your tracking has not updated for several days, or your order has not arrived within the estimated time, email us and we will open an investigation with the carrier.
  • Lost parcel: if your parcel is lost in transit, we will send a replacement or give you a full refund. You do not need to wait indefinitely for the carrier: if our investigation cannot locate your parcel within a reasonable time, we will treat it as lost and send a replacement or give you a full refund.
  • Damaged, incorrect or missing items: we recommend contacting us within 7 days of delivery with your order number and photos of the item and the packaging, so we can sort it out quickly. We will send a replacement or give you a full refund, and we pay any return postage. This recommended timeframe does not limit your rights under the Australian Consumer Law.
  • Wrong address: contact us as soon as possible. We can update the address if the order has not been dispatched yet.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Cancelling an order

You can cancel an order free of charge at any time before it is dispatched — email contact@au-celestialguild.com with your order number. Once dispatched, you can still return it under our Return & Refund Policy.

Contact

Email: contact@au-celestialguild.com
Contact form: au-celestialguild.com/pages/contact
Customer service: Monday to Friday, 9:00–17:00 (Sydney time, AEST/AEDT)