Privacy Policy

Last updated: 22 October 2026

AU Celestial Guild ("Celestial Guild", the "Service", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, stored, shared, and protected when you use Celestial Guild.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) (the "Privacy Act") and the Australian Privacy Principles (APPs) contained in it.

This Privacy Policy applies to our website and its associated subdomains (collectively, our "Service"). Celestial Guild is an online retail store. This Privacy Policy explains what personal information we collect when you visit https://www.au-celestialguild.com/, place an order, create an account, contact us, or subscribe to marketing communications. It also explains how we use, share, store, and protect that information, whether it may be disclosed outside Australia, how you can access and correct it, and how you can make a privacy complaint.

By accessing or using our Service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service, where applicable.

Definitions and Key Terms

Cookie: A small amount of data generated by a website and saved by your web browser. It may be used to identify your browser, provide analytics, and remember information about you, such as your language preference or login information.

Company: When this Privacy Policy mentions "Company," "we," "us," or "our," it refers to Celestial Guild.

Customer: An individual who visits our website, creates an account, contacts us, or purchases or attempts to purchase products from Celestial Guild.

Device: Any internet-connected device such as a phone, tablet, computer, or other device that can be used to visit Celestial Guild and use the Service.

IP Address: Every device connected to the internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address may sometimes be used to estimate the general location from which a device is connecting to the internet.

Personal Information: Has the meaning given in the Privacy Act: information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether it is recorded in a material form or not.

Service: Refers to the services provided by Celestial Guild through our website and related platforms.

Third-Party Service: Refers to third-party providers, advertising partners, promotional and marketing partners, analytics providers, payment processors, fulfilment providers, and others who provide services or content used in connection with our Service.

Website: Celestial Guild's website, which can be accessed at:

https://www.au-celestialguild.com/

What Information Do We Collect?

We may collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter or other marketing communications, respond to a survey, contact us, or fill out a form.

This information may include:

  • Contact information, such as your name, email address, and telephone number

  • Order information, including purchased products, quantities, order history, and delivery details

  • Billing and shipping addresses

  • Account information, if you create an account

  • Customer support communications

  • Marketing preferences

  • Technical information, such as your IP address, browser type, device information, and cookie data

  • Fraud-prevention and transaction information provided by our checkout and payment providers

How Do We Use the Information We Collect?

Any of the information we collect from you may be used for purposes including:

  • Personalising your experience and responding to your individual needs

  • Improving our website, products, and services

  • Improving customer service and responding to support requests

  • Processing and fulfilling transactions and orders

  • Administering promotions, surveys, or other site features

  • Sending transactional, service-related, or marketing emails where permitted by the Spam Act 2003 (Cth)

  • Preventing fraud, abuse, chargebacks, and security incidents

  • Complying with applicable legal and regulatory requirements

We will only use or disclose your personal information for the purpose for which it was collected, for a related purpose you would reasonably expect, with your consent, or as otherwise required or permitted by law.

When Does Celestial Guild Use End User Information From Third Parties?

Celestial Guild may receive End User data necessary to provide our services to customers.

End users may voluntarily provide us with information they have made available on social media websites. If you provide us with such information, we may collect publicly available information from the social media websites you have indicated.

You can control how much of your information social media websites make publicly available by reviewing and changing your privacy settings on those platforms.

When Does Celestial Guild Use Customer Information From Third Parties?

We may receive certain information from third parties when you interact with us.

For example, when you submit your email address or other information to us, we may receive additional information from third-party providers that provide services such as fraud detection, payment processing, analytics, advertising, or customer support.

We may also collect information that is made publicly available on social media websites. You can control how much of your information social media websites make public by reviewing the privacy settings of those platforms.

Do We Share the Information We Collect With Third Parties?

We may share personal and non-personal information with third parties that help us operate, improve, market, and provide our Service.

These third parties may include advertising partners, promotional and marketing partners, analytics providers, payment processors, website hosting providers, database and storage providers, customer service providers, email providers, order fulfilment providers, shipping and logistics providers, fraud-prevention providers, and other service providers.

We may share information with these third parties only to the extent reasonably necessary for them to perform services on our behalf or provide functionality related to the Service. Some of these third parties may be located outside Australia (see "Overseas Disclosure" below).

We may also share portions of our log file data, including IP addresses, with third parties such as analytics providers, application developers, and advertising networks. This information may be used to estimate general location, evaluate website performance, measure advertising effectiveness, identify device types, and generate aggregated analytics and reports.

We may disclose personal or non-personal information where we reasonably believe disclosure is necessary or appropriate, and permitted by the Privacy Act, to:

  • Comply with a requirement or authorisation under an Australian law, or with a court or tribunal order, subpoena, or other legal process

  • Respond to lawful requests from government or law enforcement authorities

  • Protect our rights, property, or legitimate interests

  • Protect the rights, property, safety, or security of our customers, users, or other persons

  • Prevent, investigate, or address fraud, abuse, security incidents, or illegal activity

  • Establish, exercise, or defend legal claims

If our business, website, or substantially all relevant assets are transferred, sold, reorganised, or otherwise acquired by another party, information may be transferred as part of that transaction where permitted by applicable law.

Where and When Is Information Collected From Customers and End Users?

Celestial Guild collects personal information that you voluntarily submit to us when using our Service.

We may also automatically collect certain technical information when you browse or interact with our website and may receive personal information about you from third parties as described in this Privacy Policy.

We hold personal information electronically, in systems operated by us and by our service providers, including the e-commerce platform that hosts our online store.

Where it is lawful and practicable, you may deal with us anonymously or by using a pseudonym, for example when making a general enquiry. However, we need your name, contact details, and delivery address to process and deliver an order.

How Do We Use Your Email Address?

By submitting your email address through our website, you may receive transactional or service-related communications from us, including communications relating to your orders, payments, shipping, returns, account, and customer-service requests.

We will only send you promotional emails where you have consented to receive them, including where your consent can reasonably be inferred as permitted by the Spam Act 2003 (Cth). Every promotional email we send will identify us as the sender and include a functional unsubscribe option.

You may unsubscribe from promotional email communications at any time by clicking the unsubscribe link or other opt-out option included in the applicable email. We will action your unsubscribe request within 5 business days.

Email addresses submitted solely in connection with an order may be used to provide information and updates relating to that order and other necessary service communications.

If you have provided the same email address to us through another method, we may use it for other purposes described in this Privacy Policy where permitted by applicable law.

How Long Do We Keep Your Information?

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Order, payment, and transaction records may be retained for as long as required to comply with applicable tax, accounting, fraud-prevention, chargeback, financial, and legal obligations.

Customer-support communications, account information, and marketing preferences may be retained for as long as reasonably necessary for our operational needs and in accordance with applicable law.

When personal information is no longer required for any purpose for which it may be used or disclosed under the Privacy Act, we will take reasonable steps to destroy or de-identify it.

Limited copies may remain temporarily in secure backups until they are deleted or overwritten in accordance with our normal backup and data-retention procedures.

How Do We Protect Your Information?

We implement reasonable administrative, organisational, and technical safeguards designed to protect your personal information when you place an order or enter, submit, or access personal information through our Service.

Sensitive payment information may be transmitted using Secure Socket Layer (SSL) or similar encryption technologies and processed by payment providers that maintain their own security controls.

Payment card details and other financial information may be processed directly by third-party payment providers and may not be stored directly by Celestial Guild.

However, no method of electronic transmission, processing, or storage is completely secure. We therefore cannot guarantee the absolute security of information transmitted to or through the Service.

Overseas Disclosure: Could My Information Be Sent Outside Australia?

Our online store is operated on the Shopify e-commerce platform. Shopify and some of our other service providers, such as payment processors, technology and hosting providers, email and analytics providers, and customer-service tools, may store or process personal information outside Australia.

As a result, your personal information may be disclosed to, stored in, or processed by recipients located outside Australia, including in: Canada and the United States (where Shopify and many of our technology providers process data), and other countries where our payment, technology and service providers or their subcontractors operate.

Before we disclose personal information to an overseas recipient, we take reasonable steps, as required by APP 8, to ensure that the recipient does not breach the APPs in relation to that information.

Is the Information Collected Through the Celestial Guild Service Secure?

We take reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, destruction, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

If a data breach occurs that is likely to result in serious harm to any individual whose personal information is involved, we will notify the affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by the Notifiable Data Breaches scheme under the Privacy Act.

Nothing in this Privacy Policy limits any privacy rights or legal obligations that cannot lawfully be excluded or waived.

Your Privacy Rights

Under the Privacy Act and the APPs, you can:

  • Request access to the personal information we hold about you (APP 12)

  • Request correction of personal information we hold about you that is inaccurate, out of date, incomplete, irrelevant, or misleading (APP 13)

  • Opt out of receiving direct marketing from us at any time (APP 7 and the Spam Act 2003 (Cth))

  • Withdraw any consent you have given us, where our handling of your information relies on your consent

  • Deal with us anonymously or by using a pseudonym, where it is lawful and practicable to do so (APP 2)

  • Make a complaint if you believe we have breached the APPs (see "Privacy Complaints" below)

You can also ask us to delete personal information we hold about you. We will do so where we no longer need it for a purpose permitted under the Privacy Act and we are not required by law to keep it.

To exercise any of these rights, please contact us by email, using the subject line "Privacy":

contact@au-celestialguild.com

You may also contact us through our contact form:

https://www.au-celestialguild.com/pages/contact

Please describe your request clearly and provide enough information for us to identify the relevant records.

We may need to verify your identity before completing a request. An authorised representative may submit a request on your behalf, although we may require proof of authorisation.

We will respond to your request within a reasonable period after receiving it. If we refuse to give you access to, or to correct, your personal information, we will tell you in writing why we have refused (unless it would be unreasonable to do so) and how you can complain about our decision.

In certain circumstances, we may deny, limit, or retain information relating to a request where permitted or required by law. For example, we may retain certain information when necessary to:

  • Complete or document a transaction

  • Maintain tax, accounting, or financial records

  • Prevent fraud, abuse, chargebacks, or security incidents

  • Resolve disputes or enforce our agreements

  • Establish, exercise, or defend legal claims

  • Comply with other legal or regulatory obligations

When personal information is deleted from our active systems, limited copies may remain temporarily in secure backups until they are overwritten or deleted in accordance with our normal retention procedures.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages or by contacting us.

You may still receive non-promotional communications relating to orders, payments, shipping, returns, refunds, account security, or customer-service requests.

Privacy Complaints

If you believe we have breached the APPs, or you have a concern about how we have handled your personal information, please contact us first by email at contact@au-celestialguild.com using the subject line "Privacy", or through our contact form. Please include your name, your contact details, and a description of your concern.

We will acknowledge your complaint, look into it, and respond to you in writing within a reasonable period.

If you are not satisfied with our response, you can make a complaint to the Office of the Australian Information Commissioner (OAIC):

www.oaic.gov.au

Sale or Transfer of Business

If Celestial Guild or substantially all assets associated with the Service are sold, transferred, reorganised, acquired, or otherwise subject to a business transaction, personal information may be transferred to a successor or acquiring party where permitted by applicable law.

Any party receiving personal information as part of such a transaction will be expected to handle that information in accordance with applicable privacy laws, including the Privacy Act.

Affiliates and Business Partners

We may share information, including personal information, with affiliated businesses or business partners where reasonably necessary to operate, support, improve, or provide the Service.

Any such sharing will be subject to this Privacy Policy and applicable privacy laws, including the Privacy Act.

Governing Law

This Privacy Policy and our handling of your personal information are subject to Australian law, including the Privacy Act and the APPs.

You may also have rights under other Australian laws, including the Australian Consumer Law and applicable state and territory laws.

Nothing in this Privacy Policy is intended to restrict rights that cannot lawfully be waived or limited.

By using Celestial Guild or contacting us directly, you acknowledge this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue use of our website and Service.

Continued use of the website following the posting of changes to this Privacy Policy may constitute acknowledgement of those changes where permitted by applicable law.

Your Consent

By using our website, registering an account, making a purchase, or otherwise interacting with our Service, you acknowledge the collection and use of information as described in this Privacy Policy.

Where applicable law requires consent for a specific type of data handling, we will request that consent separately.

Links to Other Websites

This Privacy Policy applies only to our Service.

The Service may contain links to websites or services that are not operated or controlled by Celestial Guild.

We are not responsible for the content, accuracy, privacy practices, security, or opinions expressed on third-party websites.

When you follow a link from our Service to another website, this Privacy Policy no longer applies to your activity on that third-party website.

Your browsing and interaction with third-party websites are governed by those websites' own terms, privacy policies, and practices.

Third parties may use cookies or similar technologies to collect information about you.

Advertising

Our website may contain third-party advertisements or links to third-party websites.

Celestial Guild does not make representations regarding the accuracy, suitability, availability, or reliability of information contained in third-party advertisements or websites and is not responsible for their content or practices.

The appearance of third-party advertisements or links on our Service does not necessarily constitute an endorsement or recommendation by Celestial Guild of those third-party websites, products, or services.

Your interactions with third-party advertisements, websites, products, and services are subject to the applicable third party's own terms and policies.

Cookies for Advertising

Certain cookies and similar technologies may collect information over time regarding your online activity on our website and other online services in order to make advertising more relevant and effective.

This may be known as interest-based, personalised, or targeted advertising.

These technologies may also be used to measure advertising effectiveness, prevent advertisements from appearing excessively, determine how many advertisements were shown, and measure interactions with advertising content.

You can limit interest-based advertising through your browser's cookie settings and through the advertising preference settings offered by the relevant advertising platforms.

Cookies

Celestial Guild uses cookies and similar technologies to identify areas of our website that you have visited and to support website functionality, analytics, preferences, security, and advertising.

A cookie is a small piece of data stored on your computer or mobile device by your web browser.

Some cookies may be necessary for the website to function correctly, while others may be used to enhance performance, remember preferences, provide analytics, or support advertising.

Without certain cookies, some website functionality may become unavailable or may not operate correctly.

Most web browsers allow you to control or disable cookies through browser settings. However, disabling certain cookies may affect your ability to access or use some website features.

Blocking and Disabling Cookies and Similar Technologies

You may configure your browser to block or restrict cookies and similar technologies.

However, blocking essential cookies may prevent certain portions of our website from functioning properly and may limit your ability to use certain features or services.

Blocking or disabling cookies may also result in the loss of saved information, such as login details or website preferences.

Different browsers provide different cookie controls.

Disabling a cookie or category of cookies does not necessarily remove cookies that have already been stored on your device. You may need to delete existing cookies manually through your browser settings.

Children's Privacy

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

If you are under 13, please do not use our website or submit personal information to us.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information from our records as soon as reasonably practicable.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us at contact@au-celestialguild.com so that we can take appropriate action.

Changes to Our Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes to our Service, business practices, technology, legal requirements, or privacy practices.

When appropriate or required by law, we may notify you of material changes through our website or another appropriate communication method.

The updated Privacy Policy will become effective as indicated by the "Last updated" date displayed at the top of this page.

We encourage you to review this Privacy Policy periodically.

If you do not agree with an updated Privacy Policy, you should discontinue use of the Service.

Third-Party Services

We may display, include, integrate, or make available third-party content, data, information, applications, products, or services, or provide links to third-party websites or services ("Third-Party Services").

Celestial Guild is not responsible for third-party websites, content, and applications that do not act on our behalf (such as external websites we link to), including their availability, accuracy, completeness, timeliness, validity, copyright compliance, legality, security, privacy practices, quality, or other aspects.

This does not affect our responsibilities under the Privacy Act for personal information we collect or disclose to our own service providers (including overseas recipients), or any rights you have under the Australian Consumer Law.

Third-Party Services and links are provided for convenience and functionality.

Your access to and use of Third-Party Services is subject to the applicable third party's own terms, conditions, and privacy policies.

Contact Us

If you have any questions regarding this Privacy Policy, would like to exercise a privacy right, or wish to make a privacy complaint, you can contact Celestial Guild using the following methods:

Email (please use the subject line "Privacy"):
contact@au-celestialguild.com

Contact Form:
https://www.au-celestialguild.com/pages/contact

Website:
https://www.au-celestialguild.com/

Customer Service Hours:
Monday to Friday, 9:00 am to 5:00 pm (Sydney time, AEST/AEDT).